Complaints Procedure
How to raise a concern about our service, and how to escalate it.
Last updated: 20 October 2026
Raising a concern
We hope you will feel able to raise any concern directly, either in a session or by email to [contact email]. We will acknowledge your complaint within 5 working days and aim to respond fully within 28 days.
If you remain unhappy
UK Council for Psychotherapy (UKCP): psychotherapy.org.uk, complaints about a UKCP registrant's conduct.
Health and Care Professions Council (HCPC): hcpc-uk.org, concerns about fitness to practise.
Information Commissioner's Office (ICO): ico.org.uk, concerns about how your data is handled.
